Lab 1 – Toward Lean Service 5.0 conceptualisation: Future perspectives on service value co-creation
Date: Tuesday, June 13, 2023
Time: 2.00 pm – 3.20 pm
Room: B1.001/002 Dargan
Lean Service 5.0 is an innovative concept for developing and managing smart services. It represents the new trends in managing technologies and their connection to people. It impacts the value co-creation of services since it underpins the sociotechnical system integration (people, process, and technology). In this LAB, we propose an overview of the state-of-the-art, focusing on grasping the current knowledge condition and predicting the new directions for academics and practitioners. We aim to delineate the conceptualisation of lean 5.0 applied to services and provide recommendations for future works to advance knowledge in the field. In this LAB, we expect to discuss Lean 5.0 and service value co-creation guidelines and trends, grounding its concept, elements, practice, and application avenues. As a result, we expect to inspire and foster new research to advance knowledge background and pave the way for successful implementation cases of Lean Service 5.0. We aim to create an environment of discussions and learning for the attendees to share information, opinions, and experiences with peers providing insights into their current and new research.
Prof. Andrei Bonamigo, Dr. (Federal University Fluminense – Brazil): firstname.lastname@example.org
Professor Andrei Bonamigo is an Adjunct Professor and Researcher at the Department of Production Engineering from Universidade Federal Fluminense (UFF). He is a Doctor in Production Engineering from Universidade Federal de Santa Catarina (UFSC) (2017), Post-Doc at Universidade de São Paulo (USP) (2022). Bonamigo is a Master in Business Administration (2014) with a Master Sandwich at IPS – Polytechnic Institute of Setúbal – Portugal (2014). He holds MBA in Management Service (2022) and a Specialization in Production Engineering (2012), a degree in Production Engineering (2020) and degree in Mechanical Manufacturing (2007).
His main lines of research are: Service Management, Lean Solutions, Lean 4.0; Industry 5.0, Value Co-creation.
He is the Coordinator of the GEPES (The Studies and Research Group in Service Engineering).
Mayara Silvestre de Oliveira, M.Sc. (GE Vernova – Brazil): email@example.com
Mayara Silvestre de Oliveira is an Electrical and Industrial Engineer from the Federal University of Santa Catarina (UFSC/2014) with a Master’s Degree in Mechanical Engineering (UFSC/2017). She is a Doctoral Researcher in Mechanical Engineering with seven years of experience in Lean Product Development and Set-Based Design for designing highly innovative products (UFSC/Apr 2023). She has 14 years of experience in Lean development in organisations and is a Lean Leader in GE Grid Solutions. She is a co-advisor in the Study and Research Group in Service Engineering (GEPES) of the Federal University Fluminense (UFF), managing and guiding research in Lean Service Development. Her main expertise is Lean Development; Lean Solutions Development, Service Design, Lean Manufacturing, and Responsibility-based Management.
Prof. Steffan Macali Werner, Dr. (Federal Institute of Santa Catarina – Brazil): firstname.lastname@example.org
Substitute Professor at the Federal Institute of Santa Catarina, Doctor in Production Engineering at the Federal University of Santa Catarina – UFSC, Master in Production Engineering at the Federal University of Santa Catarina – UFSC (2017). Specialist in Occupational Safety and Health at University do Sul de Santa Catarina – UNISUL (2020). Graduated in Production Engineering from the University of Southern Santa Catarina – UNISUL (2015).